Returns and exchanges

You have the right to return purchases made within 14 days from the date of receipt of the product, provided it is in the same condition as when it was sent (except in the case of defective products), and to receive a full refund, minus the shipping costs paid. This right is in accordance with Directive 2011/83/EU, which regulates consumer rights in the European Union, allowing withdrawal from purchases made remotely or outside a commercial establishment.

Returns and Shipping Costs:

▪ If the product is not defective: The customer is responsible for the return shipping costs, unless the product has a defect. These costs will be deducted from the refund. The refund of the order amount (excluding initial shipping costs) will be processed within 14 days from the order cancellation request, provided we have received the products in perfect condition.
▪ If the product is defective: Shipping costs for the return, replacement, or exchange of the product will be borne by OopsNailsBcn.

❗ Opened products, whose storage period begins after opening, are not subject to return or exchange.

Warranty Repair:

OOOPSNAILSBNC is the official representative in Spain for professional nail machines. If your equipment malfunctions during the warranty period, you must contact our customer service. Please remember that the warranty covers manufacturing defects but does not cover damage from misuse, falls, or impacts. If the product needs repair and cannot be repaired, we will offer a replacement or a refund, depending on product availability.

How to Initiate the Return Process:

To initiate the return process, please contact OopsNailsBcn. We will send you an order cancellation form that you must complete and return by email to oopsnailsbsn@gmail.com. Once we have received your request, you will have 14 days to return the products. If you prefer us to arrange collection through a transport company, an additional charge will apply in accordance with OopsNailsBcn's shipping terms and rates. The refund will be processed using the same payment method used for the purchase.