Yes, you can return or exchange an item within 14 days of receiving your order. We will repair or replace items covered by the warranty. According to Spanish law, cosmetics (semi-permanent polishes, bases, top coats, builder gels, design paints, creams, lotions, etc.) cannot be returned or exchanged.

To ensure our customers receive the best service, we partner with Nacex, the best transport company.Our courier picks up orders from Monday to Friday at 4:00 p.m.

Standard shipping within Spain takes between 24 and 48 hours. Shipping within Europe can take up to 5 business days. Shipping to the Balearic and Canary Islands takes more than 7 days and delays may occur due to weather conditions.

Yes, we ship to the Canary and Balearic Islands. Shipments to the Balearic Islands can be paid by bank transfer, via Bizum, or in installments. The minimum order amount for the Canary Islands is €120. Currently, payment is only available via bank transfer. Our manager will contact you once the order is placed. Import duties are the responsibility of the customer.

Warranty cases include those where the product has a manufacturing defect, does not meet the indicated specifications, or arrived damaged to the customer.

OOPS NAIL does not repair devices, except under warranty.

All products sold at OOPS NAILS include certificates and documents confirming their authenticity.

Elena Antul's Perfect Manicure Academy offers courses for those who want to become nail technicians. We also offer nail extension courses, where we teach various techniques, and an intensive refresher course for experienced nail technicians who want to learn new techniques or perfect their work.

Yes, we have a loyalty program for regular customers. It works both online and in-store. For every 100 euros spent, customers receive 100 points. 100 points are equivalent to 5 euros. Points can be redeemed for future purchases. The minimum purchase amount is 25 euros. Important! Points expire after 2 months.

Yes, you can combine all of our brands in the same treatment. You can use a base from one brand, a color or gel polish from another, and a top coat from a third. You can combine products from different brands and be sure to get excellent results.

We can help you open a beauty salon or office. We will select all the necessary materials, equipment, and tools. We will also prepare quotes and special conditions for customers with large orders.

All invoices can be downloaded from your personal account on the OOPS NAILS website.

OOPS NAILS accepts bank transfers, Bizum payments, installment payments, and even credit card payments in the physical store. Orders to the Canary Islands can only be paid by bank transfer.

There is no minimum order for shipments within Spain and Europe. However, to qualify for free shipping, the order must exceed €95. The Canary Islands are an exception: the minimum order for them is €120.

For free shipping within Spain, Portugal, and the Balearic Islands, the minimum order amount is €95. For free shipping to other European countries, the minimum order amount is €200.

We help you select all the necessary materials, equipment, and tools to open a beauty salon or office. We also provide quotes. We offer special conditions for large orders. For more information, please contact our manager.

Installment plans are available when placing orders on our website or in our physical store.

You can always get an online consultation by contacting us via WhatsApp at +34 611 84 90 18 or via Instagram @oops_nails_bcn.

Para hacer un pedido, puedes venir a la tienda para una consulta, seleccionar todos los productos que necesitas y pagarlos en el momento. También puedes hacer tu pedido en nuestra página web. O bien, puedes contactarnos por WhatsApp al +34 611 84 90 18 o en Instagram @oops_nails_bcn: estaremos encantados de asesorarte, ayudarte a elegir todo lo que necesitas, informarte sobre los descuentos vigentes y ayudarte a realizar tu pedido.