Terms of service

Last update: July 2026

This document establishes the conditions governing the use of this website (https://oopsnailsbcn.es) and the purchase of products on it (hereinafter, the "Conditions"). We kindly ask you to carefully read these Conditions, our Privacy Policy, and our Cookies Policy before using this website. By using this website or placing an order through it, you consent to be bound by these Conditions.

1. OUR DETAILS

The sale of items through this website is carried out under the name OOPSNAILSBCN by the company ANTUL ART S.L., with registered office at C/ del Consell de Cent, 64, 08015 Barcelona, España, provided with the corresponding legal registrations, with contact email oopsnailsbcn@gmail.com and automated customer service or messaging phone (WhatsApp) +34 611 84 90 18.

2. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE

The information or personal data you provide us about yourself will be processed in accordance with the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data you provide us are true and correspond to reality.

3. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

  • Use this website only to make legally valid inquiries or orders.
  • Not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we shall be authorized to cancel it and inform the relevant authorities.
  • Provide us with your email address, postal address, and/or other contact details truthfully and exactly. If you do not provide us with all the information we need, we will not be able to process your order.

4. PRODUCT SPECIFICITY AND AVAILABILITY

OOPSNAILSBCN specializes exclusively in the distribution and sale of professional materials, tools, and equipment for manicure and pedicure. All product orders are subject to their availability. In this regard, if there are difficulties regarding the supply of products or if there are no items left in stock, we will inform you immediately and reimburse any amount you may have paid.

5. HOW TO PLACE AN ORDER AND PAYMENT METHOD

To place an order, you must follow the online purchasing procedure and click on the confirmation button. At this time, payment for orders is available solely and exclusively via Bank Transfer.

After placing your order on our website, our manager will contact you directly to provide the bank details, confirm the exact stock of the items, and coordinate the final shipping management.

 

6. SHIPPING AND DELIVERY INFORMATION

Our shipments are made from Monday to Friday, except for local, regional, or national holidays. The preparation process and cut-off time for logistics are governed by the following criteria:

  • Orders paid and confirmed before 14:00 hours are shipped the same business day.
  • Orders paid and confirmed after 14:00 hours are shipped the next business day.
  • Orders placed or paid during the weekend (Saturday and Sunday) will be processed and shipped on Monday.

The estimated shipping duration varies depending on the delivery destination and the selected transport company.

Shipping Rates, Conditions, and Destinations:

Shipping Zone Provider / Management Conditions
  Shipping Cost
Spain & Portugal (Peninsula) Exclusive shipping with Nacex. Fast delivery guarantee. Free shipping for orders over 95 €.
 5.90 €
Balearic Islands
 Exclusive shipping with Nacex. Free shipping for orders over 95 €.
 16.90 €
Canary Islands
 Minimum order of 120 €. Import costs, customs, and local taxes are entirely the responsibility of the customer.
 16.90 €
France, Germany, Belgium, Italy, Luxembourg, Netherlands
 Express international shipping managed by Nacex.
 From 18.90 €
Austria, Denmark
 Express international shipping managed by Nacex.
 From 22.90 €

Other Countries: At this time, we do not make mass or automated shipments of orders outside the European Union. The sales department will help you prepare the order in a personalized way and calculate the exact shipping cost. Please contact us through our official channels.

7. RETURNS POLICY AND RIGHT OF WITHDRAWAL

In accordance with Directive 2011/83/EU of the European Parliament and of the Council, regulating consumer rights in distance purchases, you have the right to withdraw from the purchase contract within a period of 14 calendar days from the date of receipt of the product.

General Return Conditions:

  • If the product is NOT defective: The customer is absolutely responsible for bearing the shipping costs derived from the return. These costs will be deducted directly from the final refund. The refund of the product amount (excluding the initial delivery shipping costs) will be processed within a maximum period of 14 days from the request, always conditional on us having received the items in perfect condition, unused, and in their original packaging.
  • If the product is defective or incorrect: The total shipping costs for the return, replacement, or exchange of the item will be entirely borne by OOPSNAILSBCN.

IMPORTANT WARNING!: Products that are opened, unsealed, or whose storage and stability period begins after opening, are not subject to any type of return or exchange for strict reasons of hygiene, health protection, and current cosmetic regulations in the European Union.

 

8. WARRANTY REPAIR (PROFESSIONAL EQUIPMENT)

OOPSNAILSBCN acts as the official representative in Spain for professional nail care machines and equipment. If your equipment presents any technical failure or lack of conformity during the established legal warranty period, you must immediately contact our customer service.

Remember that the warranty exclusively covers manufacturing defects of the components. Under no circumstances does it cover damage caused by misuse, negligence, drops, blows, electrical power surges, or manipulation by unauthorized personnel. In the event that the equipment requires a technical repair and it is not viable to repair it optimally, we will proceed to offer a replacement of the item or a refund of the amount paid, subject to stock availability in our warehouses.

9. HOW TO START THE RETURN PROCESS

To initiate any return procedure or exercise of withdrawal, you must strictly follow these steps:

  1. Contact OOPSNAILSBCN through our official channels (WhatsApp or email).
  2. We will send you an official order cancellation and withdrawal form that you must duly complete.
  3. Send the completed form by email to the address oopsnailsbcn@gmail.com.
  4. Once the request is accepted and confirmed by our department, you will have a maximum and non-extendable period of 14 days to send us the products.

If you prefer our logistics company to manage the collection of the package at your home, an additional charge will apply, which will be notified to you in accordance with the current shipping rates of OOPSNAILSBCN. The money refund will be made using the same payment method used in the initial transaction.

10. CONTACT DETAILS AND CUSTOMER SERVICE

For any inquiry, complaint, suggestion, or technical assistance, we provide you with the official details of our physical store and digital customer service channels:

  • Physical location: C/ del Consell de Cent, 64, 08015 Barcelona, España.
  • Public opening hours: Monday to Friday from 10:00 to 14:00 and from 15:00 to 19:00 hours.
  • Customer service and support phone (WhatsApp): +34 611 84 90 18
  • Central contact email: oopsnailsbcn@gmail.com